Frequently Asked Questions

Where do you ship?

Thank you for loving our products. Currently, we only offer shipping within US and Canada.

Please note that international buyers are responsible for any tax, customs, duty or import fees due upon arrival.

What is your processing time?

Custom orders will have a current processing time of 1-3 weeks as these items are made-to-order.

Ready to ship order will have a processing day of 1-2 days.

I want to cancel my order.

We're sorry to hear that you want to cancel your order, but we will not accept order cancellations/modification after it has been 24 hours since the order has been placed.

Please email us at info@wiggletale.com so that we may further assist you with your order.

Do you except returns or exchanges?

All custom orders are handmade and made-to-order, we do not offer returns or exchanges on these products. No exceptions.

Please carefully measure the correct size before placing your order.

For hands-free adapter, please measure your crossbody length to the side of your hip and choose the closest length available. (please consider extra layers of clothings you may wear in the winter etc.)

My package was lost, damaged, stolen or missing, can I get a refund?

WiggleTale is not liable for replacing or refunding lost, damaged, stolen, or missing packages.

Do you have a physical store?

We primarily operate as an online store.

Can I cancel/modify my order after I placed it?

We will not accept order cancellations/modification after it has been 24 hours since the order has been placed.

Please email us at info@wiggletale.com so that we may further assist you with your order.

Do you offer wholesale orders?

If you're a pet boutique and would like to carry one of our items, please reach out to info@wiggletale.com for more details.

How to clean WiggleTale Leashes?

Our leashes are handmade with Biothane.

Biothane is a low-maintenance material that's easy to clean.Here are some tips for cleaning Biothane:

  • Wipe with a damp cloth or sponge: Most dirt can be wiped off with a damp cloth or sponge.
  • Use mild soap and water: For tougher stains or dirt buildup, you can use mild soap and warm water.
  • Spot clean: For specific areas, you can use a gentle brush or rag with soapy water. For example, a Magic Eraser can help remove marks left by solid brass hardware.
  • Avoid harsh chemicals: Avoid using bleach or abrasive cleaners, as they can damage the material and cause discoloration or fading over time.
  • Air dry: After cleaning, you can hang up your Biothane gear to air dry. Biothane dries quickly and retains its soft texture.